Working with AI

From Management on the Cutting Edge

Working with AI

Real Stories of Human-Machine Collaboration

By Thomas H. Davenport and Steven M. Miller

Two management and technology experts show that AI is not a job destroyer, exploring worker-AI collaboration in real-world work settings.





Two management and technology experts show that AI is not a job destroyer, exploring worker-AI collaboration in real-world work settings.

This book breaks through both the hype and the doom-and-gloom surrounding automation and the deployment of artificial intelligence-enabled—“smart”—systems at work. Management and technology experts Thomas Davenport and Steven Miller show that, contrary to widespread predictions, prescriptions, and denunciations, AI is not primarily a job destroyer. Rather, AI changes the way we work—by taking over some tasks but not entire jobs, freeing people to do other, more important and more challenging work. By offering detailed, real-world case studies of AI-augmented jobs in settings that range from finance to the factory floor, Davenport and Miller also show that AI in the workplace is not the stuff of futuristic speculation. It is happening now to many companies and workers.

These cases include a digital system for life insurance underwriting that analyzes applications and third-party data in real time, allowing human underwriters to focus on more complex cases; an intelligent telemedicine platform with a chat-based interface; a machine learning-system that identifies impending train maintenance issues by analyzing diesel fuel samples; and Flippy, a robotic assistant for fast food preparation. For each one, Davenport and Miller describe in detail the work context for the system, interviewing job incumbents, managers, and technology vendors. Short “insight” chapters draw out common themes and consider the implications of human collaboration with smart systems.

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$34.95 T ISBN: 9780262047241 312 pp. | 6 in x 9 in 0


  • “What work can AI accomplish—and what can workers accomplish with AI? Setting aside hype, Davenport and Miller probe the beating heart of dozens of real-world AI implementations to find out. The lessons are subtle, eye-opening, and occasionally comical. No matter what you thought you knew about AI in the workplace, this book will change your mind.”

    David Autor

    Ford Professor of Economics, MIT

  • “AI is already changing the world and for the first time we have a collection of case studies written in a way that everyone can understand. This is an essential read for anyone trying to understand the breadth of change that is coming.”

    DJ Patil

    former U.S. Chief Data Scientist

  • “This book brings AI to life and gives practical, grounded examples of what AI can do now, and how it is augmenting human roles in the workplace.  This is a fantastic guide for any organisation attempting to unleash the power of AI at scale.”

    Dave Gledhill

    former CIO, DBS bank; Director, Singapore Airlines

  • “With rich description Davenport and Miller take us through AI applications shaping the future of work. What work should be standardized? What work could be better informated? How can AI promote meaningful human work? Read this and learn.”

    Denise M Rousseau

    H.J. Heinz II University Professor, Carnegie Mellon University and Academic President, Center for Evidence-based Management

  • “Getting AI to work requires human learning and adaptation, job redesign, and enterprise transformation. It takes a good book to make such common sense compelling and actionable, and this is a very good book.”

    Tan Kok Yam

    Chief Executive, SkillsFuture Singapore; former Deputy Secretary of Smart Nation and Digital Government Office